If you're unable to connect to your printer or print in Windows 10, follow these steps to try and fix the problem.
- If you're having problems printing after upgrading or updating to the latest version of Windows 10, see Fix printer problems after upgrading or updating Windows 10.
- If your PC is running Windows 10 S, some printers might not work with it, or they might have limited functionality. For more info, see Device support on Windows 10 S.
Check the power. Make sure that the printer's electrical cord is plugged into an electrical outlet and that the power switch is turned on. If you're printing to a shared printer or a printer on a network, make sure that all necessary computers and routers are turned on. If your printer or other equipment is plugged in to a surge protector or a backup power supply, make sure that the surge protector or power supply is plugged in and turned on.
Check the cables (wired printers). Make sure that the printer's USB cable is properly connected from the printer to your PC.
Check the wireless connection (wireless printers). Do one of the following:
- Make sure the printer’s wireless option is turned on and available. Many printers have a button that displays a blue wireless icon when a wireless connection option for the printer is available. To learn where this button is located on your printer and to find instructions about how to turn it on, see the instructions that came with the printer or check the manufacturer's website for instructions.
- Run the printer’s wireless connectivity test. Many printers have a menu option to test the printer’s wireless connectivity. Read the instructions that came with the printer or check the printer manufacturer’s website for instructions about how to do this.
- If those check out and you’re still having problems, your PC may not be connecting to your wireless network. To learn more, see Why can't I get online? For more advanced help, see Fix network connection issues in Windows 10.