Service Desk

Resolve Outlook for Windows issues with automated troubleshooting tools

Resolve Outlook for Windows issues with automated troubleshooting tools

Applies To: Outlook 2016 Outlook 2013 Office 2010

We have multiple tools to help you automatically diagnose an issue, troubleshoot, and fix problems with Outlook.

Support and Recovery Assistant for Office 365

Support and Recovery Assistant for Office 365can help you automatically diagnose and fix a range of Outlook problems. You will need to download the application to your local computer, sign in with your work or school account and select the issue you want help with.

The Support and Recovery Assistant tool will run a series of diagnostic tests on your computer and help you set up a new profile, or resolve other issues. If any of the tests fails, it will provide suggested solutions to get your problem solved. Please note that this tool is currently only available for use by Office 365 customers.

To download and install the tool, click the following link: Download Support and Recovery Assistant for Office 365. Once installed, the application will start automatically.

For more information and to install the tool, see: Automatically diagnose and fix Outlook issues.

Additional resources: 
Office 365 Support Corner: These videos are created by Office 365 support engineers to help you learn more about Office 365, and are focused on support trends and top how-to questions and issues.

Calendar Checking Tool for Outlook (CalCheck)

CalCheck is a program that checks your Outlook calendar for problems, and performs various checks on general settings, such as permissions, free/busy publishing, delegate configuration, and automatic booking. Then, each item in your calendar folder is checked for known problems that can cause unexpected behavior, such as meetings that seem to be missing.

For more information and to install the tool, please visit: Calendar Checking Tool for Outlook (CalCheck).


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